Shipping & Returns
If one or more of the items you receive are damaged or defective, please notify us within 7 DAYS of receipt. After 7 days, dForsythe Jewelry is not responsible for lost or damaged jewelry. Please email us at firstname.lastname@example.org, within 30 days of the original purchase date, use the subject line "Damaged Jewelry," and include at least picture of the damaged/broken jewelry.
dForsythe Jewelry will issue either store credit or a product replacement only for damaged or lost items. We do not issue refunds for damaged or lost items. We will not provide a replacement, credit, or refund for any item for any reason over 60 days after the date of purchase.
Please note that we cannot accept returns for custom orders, sale items, or modified/altered items. ALL sale and custom pieces are FINAL SALE and therefore ineligible for return/refund. This includes anything purchased using our site-wide 30% off.
Returns will be refunded through the payment method originally used for the transaction.
We do not recommend sleeping, swimming, or showering/bathing in the items purchased from dForsythe Jewelry. All jewelry should be kept away from humidity when not worn. To clean, use a soft, dry, cotton or polishing cloth. Harsh detergents, perfumes, lotions, hairsprays, soaps, cleaners, etc. may damage the product(s).
Thank you so much for your understanding! Please feel free to reach out to us via email with any questions or concerns you may have.